Help Desk teams are more than just problem solvers—they’re the driving force behind smooth business operations. TSG provides dedicated Help Desk professionals who understand the importance of minimizing downtime and maximizing productivity.
Trending Help Desk Roles
- IT Help Desk Coordinator
- Technical Support Specialist
- Remote IT Support Technician
Key Certifications
- ITIL Foundation
- CompTIA Network+
- Microsoft 365 Certified: Modern Desktop Administrator
Major Technologies
- Microsoft 365 and Exchange Online
- Remote management tools (e.g., Dameware, LogMeIn)
- Service desk solutions (e.g., Zendesk)
How TSG Helps
A growing retail company’s remote employees experienced regular system access issues, hampering productivity. TSG provided a team of Help Desk specialists who revamped their support model, leading to a 35% decrease in ticket volume and faster issue resolution.
Cost-Effective White Glove Service
TSG offers a more cost-effective solution compared to large competitors. With personalized attention and tailored staffing solutions, we ensure that your support team meets your organization’s needs, without the premium costs of companies like Randstad and Robert Half.