Help Desk professionals are the backbone of an organization’s IT support. From troubleshooting to addressing security concerns, these professionals ensure systems remain operational. Talent Solutions Group, Inc. specializes in sourcing highly skilled Help Desk talent to keep your business running smoothly.
Trending Help Desk Positions
- Help Desk Technician
- Service Desk Analyst
- IT Support Specialist
Key Certifications
- CompTIA A+: The standard for entry-level IT professionals.
- HDI Support Center Analyst (HDI-SCA): Validates a professional’s ability to provide top-tier technical support.
- CompTIA Security+: Ensures professionals are versed in security best practices, crucial for any support role.
Major Technologies
- Remote support tools (e.g., TeamViewer, GoToAssist)
- Ticketing systems (e.g., ServiceNow, Jira)
- Microsoft Office Suite and Windows operating systems
How TSG Helps
By partnering with TSG, clients have immediate access to skilled Help Desk professionals who can quickly adapt to their environment. One client, a fast-growing tech company, struggled with consistent ticket resolution times and user frustration. After engaging TSG, they were able to reduce response times by 40%, significantly improving user satisfaction.
Why Choose TSG?
Our commitment to personalized support ensures that we understand both the client’s needs and the candidates’ skills. We provide flexible solutions, offering temp resources and permanent placements, tailored to fit your unique staffing requirements.